• RMK Consulting Staff

NY sues Charter/Time Warner Cable, alleges false promise of fast Internet



New York Attorney General Eric Schneiderman today filed a lawsuit against Charter and its Time Warner Cable (TWC) subsidiary, claiming that the Internet provider "allegedly conduct[ed] a deliberate scheme to defraud and mislead New Yorkers by promising Internet service that they knew they could not deliver."

State officials said they conducted a 16-month investigation that reviewed internal corporate communications "and hundreds of thousands of subscriber speed tests," concluding that Spectrum-TWC customers were "dramatically short-changed on both speed and reliability," the attorney general's announcement said. The 87-page summons and complaint filed in the New York State Supreme Court is available here.


"The suit alleges that subscribers’ wired Internet speeds for the premium plan (100, 200, and 300 Mbps) were up to 70 percent slower than promised; Wi-Fi speeds were even slower, with some subscribers getting speeds that were more than 80 percent slower than what they had paid for," the announcement said. "As alleged in the complaint, Spectrum-TWC charged New Yorkers as much as $109.99 per month for premium plans [that] could not achieve speeds promised in their slower plans."

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