• Ron Kulik

How to Use Microsoft Quick Assist



If you’re having problems with your computer, it can be frustrating to try to fix the problem yourself, particularly if you have no idea where to begin looking. Microsoft Quick Assist provides you with access to remote technical support experts who can help you solve your computer problems quickly and efficiently. In this article, we will go over how to use Microsoft Quick Assist so that your technical difficulties can be resolved in no time at all.


What is remote access?


The term remote access refers to a host of services that help you quickly and easily log into someone else’s computer so you can view its contents, troubleshoot an issue or set up new software. It’s an invaluable service for IT professionals who need remote access capabilities but don’t have time or money to buy expensive dedicated hardware. And it comes built-in with Windows 10. In fact, there are three remote access features in Windows 10: Remote Desktop Connection (RDC), Remote Assistance and Windows Remote Management (WinRM). Although each feature is slightly different, they are all part of a single suite of remote access services called Remote Desktop Services (RDS). WinRM is used by both RDC and Remote Assistance. Remote assistance allows users to give guidance to other users—even those not on their network—when something goes wrong with their PC or application. This is accomplished through two modes: Remote Assistance mode and View Only mode. When using Remote Assistance mode, one user connects directly with another user's PC and uses his or her own keyboard and mouse to control it remotely over a local network connection. Both PCs must be running Windows XP Service Pack 2 or later; when working over an Internet connection only one PC needs SP2 installed.


Why should I set up remote access?


Because remote access is becoming an increasingly important part of keeping our devices, networks, and data safe. It’s important to know how these services work and what they’re meant for—which is why we should set up remote access on our computers.


Connecting remotely


If you’re trying to resolve a remote issue on someone else’s computer, you’ll use Windows Remote Assistance—but for that, your computer must have Windows 7 or 8 and a built-in camera. If it does, your PC will act as a host machine; from there, you can invite others to remotely connect. They won’t need any special software (just a web browser), but they must be running Windows Vista SP2 or higher.



What can you do with remote access?


Remote access is a powerful tool. It allows someone else to see your computer screen, and even take control of it, as though they were sitting right in front of it. That ability can be used for good or evil, depending on who’s using it and what their intentions are. Sometimes you might need your IT specialist or customer support agent at work; other times you might want that same IT guy just being nosey—with your permission.


Adding someone to your remote connection


To add someone, click Invite People, type in their email address and then click Send Invitation. Once they accept, they will appear in your contact list with a status of Available. To start a remote session, just select one of them from your contact list. As soon as you do that, a remote session will begin.


Disconnecting from another person's computer


If you're seeing a problem on someone else's computer, you can ask that person to disconnect from your Quick Assist session. This will prevent you from interfering with their session on their computer. If they've started a screen sharing session, disconnecting will end that screen sharing session; if they've started a remote support session, it will end that remote support session. To request that someone disconnect from your Quick Assist session: Click Start, All Programs, and then select Microsoft Office Tools > [Office 2016 app] Options.


Remote control basics


Setting up your remote control server : Although Microsoft offers several different types of remote assistance, for businesses we recommend using Windows Remote Assistance. It’s part of Windows 7 Professional and Ultimate editions and can be downloaded for free from MS TechNet. To set up your company’s Windows Remote Assistance, you’ll need to establish a Remote Assistance server.


Advanced remote control features




At its core, Microsoft’s remote-assistance software is very simple. Just open up Windows Remote Assistance, and your PC will automatically appear in a list of machines you can connect with. But there are a few advanced features to take advantage of if you want even more control over your friend’s computer.


Troubleshooting common problems


You can now solve many common problems without ever picking up a phone by using Quick Assist. Just initiate a quick c

all from either your computer or your Android device and your screen will be mirrored and you’ll be able to see everything that’s happening on your computer, share files, type messages, and even give full control of your computer. It’s like having an expert sitting right next to you. No need to track down support teams—they come to yo


u! The best part? They are available 24/7.

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